Recently I had attended a Ranger's hockey game at Madison Square Garden. As I walked up the section where my seat was, the usher had given me a smile and asked for my ticket. He then directed me to the seat with extreme courtesy. I was sitting right by the aisle. When the game got started, he would ask the patrons to hold up going to the seats so as not to bother those already seated. He would then relelase the folks during a break of the action, again with extreme courtesy. During the course of the game, either water or beer was spilled on the steps which was a potential for an accident. Before I had acted, I saw that same usher going down and up the steps to make sure everything was all right when he noticed the same water on the steps. He had stopped right by that area and warned the passers-by to be careful as they were walking. He twirled his flashlight to let the patrons know where the danger spot was. When the action resumed, he went off to get a cleaning person to mop up.
I sat there thinking that this usher is amazing. He was the consummate professional in the way he approached his job. He cared enough of the safety of the patrons to warn them. He then took the initiative to have the water mopped up. He saved Madison Square Garden from a potential lawsuit had someone gotten hurt. This is a part time person who performed his job to the utmost. Someone else who did not care, would have let this go.
How often have you encountered people that has such full pride in their work that you have a good feeling in dealing and observing them. They give you a positive impression of the organization that they work for. Moral of the story is that anybody and everybody that works for an organization is important no matter how menial your job may seem.
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