The biggest asset that a corporation has is its employees. Unlike fixed assets such as equipment or property, employee’s contribution to a company is neither fixed nor predictable. Their performance can enhance the operations of a company or facilitate the demise of the group’s performance. In general, managers do not like to develop their employees because they are caught up in managing their own business. Often there is a distortion of reality from both parties that eventually leads to performance management issues. With the amount of money that it costs a company to hire and train an employee, it is amazing that not more is spent in coaching and mentoring to help the employee keep things in perspective. Small investment in coaching employees will pay big dividends over the long run.
The Epiphany Experience will work with various groups which would include but not limited to:
Sales: Are they a self-starter? Are they self-disciplined? Can they forge key relationships? Do they need constant supervision? Are they pushing the right buttons in moving the sales process along?
Marketing: Do they know their products? Do they understand the market? Do they know how to employ the 4 P’s (product, price, promotion and place)? Do they know how manage the available resources to achieve their objectives? Can they effectively work in a matrix environment?
Customer Service: Along with sales, one of two constant touch points with the customers (the other being sales) and plays a vital role in maintaining strong relationships with them. How well do they work with customers in times of distress? Are they responsive? Do they properly communicate internally with the business groups?
Operations: This is an area that involves production planning, inventory planning, logistics, asset utilization and product costing. How well do they handle the frustrations of the tedious nature of the job? Do they work long or do they work smart? Can they effectively work in a matrix environment?
Procurement: Usually the largest component of a product cost is the raw materials purchased in making their products. What are the most important factors in making a purchase? Do they know the cost drivers of the products that they purchase? What is their approach in working with vendors? How well do they handle pressures from the business groups to contain costs?